Software Maintenance

Entrust the responsibility of software maintenance to us, allowing you to concentrate on your core business activities.

Opting for our support and maintenance services is an obvious choice.

We tailor a distinctive software maintenance program for every client, taking into account their individual support requirements. Whether you’re implementing a customized a3-global solution or migrating from a third-party system, our team is ready to assist. Our experts in software support and maintenance excel at resolving issues promptly and within budget.

What Is Software Maintenance?

Although a well-executed custom software investment should result in an application that functions seamlessly and aligns with your objectives upon deployment, it’s essential to recognize that even the most perfect system may require adjustments during its usage. Software maintenance becomes necessary to ensure ongoing smooth operation and to update the application in response to evolving business requirements and customer expectations.

Why Do You Need Software
Maintenance?

Without continual maintenance to address bugs, implement necessary adjustments or additions to features, and update the underlying technology, your customized software solution will inevitably become outdated and lose favor with users. To stay at the forefront and fulfill its intended purpose effectively, any web or mobile application necessitates some form of regular maintenance.

Corrective Software,
Maintenance

Corrective maintenance is carried out in response to issues or malfunctions within a software system that require correction. Bugs in a specific part of a software application can potentially have broad-reaching effects on the entire application. Frequently, essential corrections are brought to attention when users submit bug reports. However, if a company can detect these errors through proactive monitoring and address them before they affect customers, it is considered even more advantageous.

Adaptive Software
Maintenance

Adaptive maintenance revolves around ensuring that your software remains contemporary. This could involve updating it to align with newly accessible technology or making adjustments to ensure compliance with new industry regulations.

Perfective Software
Maintenance

Whenever a new software system is launched, the practical, day-to-day usage will reveal additional features and refinements that could enhance the application’s functionality or better support users. Perfective maintenance involves evaluating and implementing these new ideas to continually enhance and «perfect» the software.


Preventative Software
Maintenance

Whenever a new software system is launched, the practical, day-to-day usage will reveal additional features and refinements that could enhance the application’s functionality or better support users. Perfective maintenance involves evaluating and implementing these new ideas to continually enhance and «perfect» the software.

Why Choose a3-global for Your Software Maintenance?

We make your business our business

We recognize the profound impact that the stability of a software solution has on your business, and we distinguish ourselves by being more than mere «fixers.» Our approach involves comprehending your business requirements, as well as the complete scope and objectives of your software. This enables us to proactively provide support across all four types of maintenance.

Fast and effective response

In the realm of software maintenance, timeliness is crucial. With our global business model and exceptionally skilled personnel, you can depend on our prompt and effective response to any issue you encounter, at any time, on any day.

Established and proven procedures

a3-global employs a well-established and effective protocol for reporting and addressing customer issues through our service ticket system. Our strict prioritization and resolution processes are grounded in our commitment to delivering quality service.

Customer-centric expertise

We genuinely love helping our customers. a3-global specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.

The Cost of Software
Maintenance

Let’s be straightforward: software maintenance constitutes a substantial investment. Anticipate the costs of maintenance to potentially surpass those of initial development and deployment, reaching up to $60,000 per year. Nonetheless, when weighed against the opportunity costs associated with operating faulty or outdated software, the expenditure is typically justified. We advise collaborating with a reliable software development partner to discern which proposed changes will yield the most substantial return on investment and which might not justify the cost.

Assessment

We initiate every transition process by conducting a comprehensive 360-degree assessment of your application to precisely identify any issues. Subsequently, we determine the exact measures needed to address and rectify them.

Planning

Following that, a3-global experts will develop a comprehensive plan for monitoring performance issues in your application, prioritizing improvement objectives, and adhering to your specified timeline and budget.

Execution

We recognize that restoring your project to its proper course is crucial for your business success. That’s why a3-global support specialists are trained to operate with utmost speed and efficiency.

Maintenance

a3-global’s focus is always on advancing your system rather than dwelling on the past. Once we identify the root cause of your third-party issues, our priority is swiftly fortifying the technology. Subsequently, the majority of software maintenance efforts will concentrate on enhancing features to align with the evolving needs of your business.

Frequently Asked Questions

How much will software maintenance cost?

imilar to many aspects of software development, the cost depends on various factors. These factors encompass the type of maintenance conducted, the extent of the changes, and the current condition of the existing software. (Updating software that is significantly outdated, has been neglected for an extended period, or is constructed from obsolete, unused technologies often entails higher costs.)

What percentage of software development is maintenance?

We approximate that approximately 90 percent of the overall cost of software ownership pertains to maintenance. However, it’s crucial to emphasize that maintaining and keeping your software up to date is the optimal approach to guaranteeing it continues to deliver maximum value and return on investment for your business.

What are examples of software maintenance?
  • Expanding capacity to accommodate a growing customer base
  • Addressing a bug identified or introduced post-deployment
  • Introducing a new feature based on user feedback
  • Modifying a workflow when regular usage indicates a potential enhancement
  • Adapting security features to adhere to new legal regulations
  • Revamping the user interface to align with evolving brand aesthetics
  • Upgrading foundational technology to align with new software systems and development capabilities
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